Description
Learning time: 10-15 mins
In the Beyond Good Service module, you’ll be able to build a ‘culture of hospitality’ with a better understanding of how to make being good at what you do to being great at what you do.. Create better experiences for everyone with this module that covers:
- What hospitality means in the context of what you do
- The difference between clients, customers and guests
- The specific features of a strong culture of hospitality
- A culture of hospitality as a deep business strategy
- How we bring it to life for our team mates and our guests
Tailoring options:
Like all Skillpod modules, this module is ready to use immediately, or can be tailored to suit the specifics of your business and staff by including relevant information such as:
- Your branding and images to contextualise it to your business and field
- Content that specifically addresses the people you interact with daily
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