Beyond good service

Description

Learning time: 10-15 mins

In the Beyond Good Service  module, you’ll be able to build a ‘culture of hospitality’ with a better understanding of how to make being good at what you do to being great at what you do.. Create better experiences for everyone with this module that covers:

• What hospitality means in the context of what you do 
• The difference between clients, customers and guests
• The specific features of a strong culture of hospitality
• A culture of hospitality as a deep business strategy
• How we bring it to life for our team mates and our guests

Tailoring options:

Like all Skillpod modules, this module is ready to use immediately, or can be tailored to suit the specifics of your business and staff by including relevant information such as:

• Your branding and images to contextualise it to your business and field
• Content that specifically addresses the people you interact with daily