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Skillpod’s eLearning Library

Choose the learning you need and have it tailored for your people, your place, your brand

Individual courses

Pick & mix individual courses by topic. Add them to your learning pod.

Packages

Browse modules, courses and pre-designed packages by topic.

HUMAN RESOURCES

Welcome module

Learning time: 10-15 mins

Course overview

This fully tailored module introduces new employees to key details about your company. Employees will learn about your company’s core values and mission, and how to sail smoothly into their role.

Learning Outcomes

At the end of this module, new employees will know:

  • What your company’s vision and values are
  • What the key events in your company’s history are
  • Who the members in your workplace are
  • How to use office facilities and systems
  • Who to go to for technical support

Tailoring Options

brandingImage swap Wording swap

Price per user starts from $21.00
Also available as packages for Induction

Handling complaints

Learning time: 10-15 mins

Course overview

Complaints and negative feedback can decrease team morale, but they’re unavoidable. If you want to build a positive workplace culture, train your employees to deal with complaints and negative feedback effectively.

Learning Outcomes

After completing this module, employees will be able to:

  • Explain the process for handling workplace complaints
  • Explain strategies for dealing with negative feedback

Tailoring Options

branding Voiceover   Wording swap

Price per user starts from $21.00
Availalbe soon

Dealing with difficult people

Learning time: 10-15 mins

Course overview

Dealing with difficult people in the workplace, can be a challenge for some employees. Help improve personal morale by training your employees to develop the skills they need to deal with difficult people, whether colleagues or customers in the workplace.

Learning Outcomes

  • Explain ways to overcome the fear of conflict
  • Describe strategies for holding a difficult conversation
  • Describe strategies for managing workplace gossip

Tailoring Options

branding Voiceover   Wording swap

Price per user starts from $21.00
Availalbe soon

Influencing others

Learning time: 10-15 mins

Course overview

Help your employees become great leaders and influencers with this customisable course on Influencing others. Employees will learn to identify which strategies to use to create positive influences in the workplace.

Learning Outcomes

After completing this module, employees will be able to:

  • Explain what the 5 main influencing styles are
  • Identify what style of influencing they have
  • Choose the best influencing style to use for certain workplace situations
  • Describe techniques for overcoming resistance

Tailoring Options

branding Custom scenario activity  Image swap Voiceover Wording swap

Price per user starts from $21.00
Also available as packages for Induction

Conflict management

Learning time: 10-15 mins

Course overview

Unresolved workplace conflict can create a toxic environment. This module will train employees to deal with conflict in the workplace in accordance with good practice and company procedures.

Learning Outcomes

At the end of this module, employees will be able to describe:

  • Workplace procedures for handling conflict
  • The 5 types of conflict resolution strategies
  • Communication techniques to resolve conflict
  • How to mediate conflict between employees

Tailoring Options

branding Voiceover   Wording swap

Price per user starts from $21.00
Availalbe soon

Navigating workplace politics

Learning time: 10-15 mins

Course overview

Workplace politics can harm and reduce productivity in the workplace if it is not managed well. Train your employees to navigate workplace politics by helping them understand strategies and key factors at play.

Learning Outcomes

At the end of this module, employees will be able to:

  • Identify factors that contribute to workplace politics
  • Identify key players in your organisation
  • Understand your company culture
  • Explain strategies to nurture important workplace relationships
  • Explain ways to deal with negative workplace politics

Tailoring Options

branding Voiceover   Wording swap

Price per user starts from $21.00
Available soon

COMMUNICATION

Communication skills at work

Learning time: 10-15 mins

Course overview

Create well-rounded communicators in the workplace with this module on communication skills at work. Employees will learn how to use good communication strategies in the workplace to promote clearer communication within teams and departments.

Learning Outcomes

After completing this module, employees will be able to:

  • Explain what good communication is
  • Describe how verbal, non-verbal and written communication can be used effectively
  • Choose the best communication tool for different workplace situations

Tailoring Options

branding Custom scenario activity  Image swap Voiceover Wording swap

Price per user starts from $21.00
Also available as packages for Induction

Customer service

Learning time: 10-15 mins

Course overview

Grow your customer/client-base by getting your team up to scratch with good customer service techniques. This tailored module will help employees learn how to provide good customer service specific to your industry.

Learning Outcomes

At the end of this module, employees will be able to:

  • Describe the qualities of good customer service
  • Explain ways to form good relationships with customers/clients
  • Explain ways to deal with customer/client complaints.

Tailoring Options

branding Voiceover   Wording swap

Price per user starts from $21.00
Available soon

Performance efficiency

Learning time: 10-15 mins

Course overview

Help your employees become more productive with their projects. In this module, employees will learn strategies to help them perform efficiently in their roles, such as time management and productivity.

Learning Outcomes

After completing this module, employees will be able to:

  • Explain what productivity and time management is
  • Explain why performance efficiency is important in the workplace
  • Describe tools for improving productivity and time management
  • Analyse which tools to use to improve productivity and time management.

Tailoring Options

branding Custom scenario activity  Image swap Voiceover Wording swap

Price per user starts from $21.00
Also available as packages for Induction

Negotiation basics

Learning time: 10-15 mins

Course overview

Negotiation skills are key to your workplace’s success. This module will help employees learn how to apply negotiation strategies to ensure favourable outcomes for all parties involved.

Learning Outcomes

At the end of this module, employees will be able to:

  • Identify the five basic principles of workplace negotiation
  • Describe key interpersonal skills needed for effective negotiation
  • Break down the process of successful negotiation into 6 stages
  • Explain what to do if a consensus has not been reached between both parties

Tailoring Options

branding Voiceover   Wording swap

Price per user starts from $21.00
Available soon

HEALTH & SAFETY

Workstation setup

Learning time: 10-15 mins

Course overview

Create happy and healthy employees with this workstation set up module. Employees will learn how to set up their desks to prevent aches and pains so that they can end the day feeling stronger.

Learning Outcomes

After completing this module, employees will be able to:

  • Describe what a healthy workstation set up looks like
  • List the things they need to improve for their own workstation set up.
  • Explain the consequences of not following healthy workstation practices.

Tailoring Options

Custom animated graphic branding Image swap Voiceover

Price per user starts from $21.00
Also available as packages for Induction

Emergency evacuation procedures

Learning time: 10-15 mins

Course overview

Help your team become emergency proof with this customisable module. Employees will learn how to apply basic evacuation procedures during an office emergency, such as a fire, earthquake, tsunami or a storm.

Learning Outcomes

After completing this module, employees will be able to explain:

  • What to do during a fire
  • How to stay safe during an earthquake, tsunami or storm
  • How to recognise a tsunami before it’s too late
  • Where to evacuate
  • What safety equipment they need to prepare

Tailoring Options

branding Image swap Voiceover Wording swap

Price per user starts from $21.00
Also available as packages for Induction

POLICIES & COMPLIANCE

Introduction to the NZ Privacy Act

Learning time: 10-15 mins

Course overview

Bring trustworthiness to your team with this introduction module to privacy in the workplace. Employees will learn about the basics of the NZ Privacy Act, including key things to remember when handling personal information.

Learning Outcomes

After completing this module, employees will be able to explain:

  • What the Privacy Act is
  • Why the Privacy Act is important
  • What the 12 IPP principles are

Tailoring Options

branding Voiceover   Wording swap

Price per user starts from $21.00
Also available as packages for Induction

IPP2: Source of personal information

Learning time: 10-15 mins

Course overview

Personal information can come from many sources, but not all of them will be accurate. Your company may be in breach of the Privacy Act, if you do not collect personal information from the right source. This section will help employees understand who they can collect personal information from.

Learning Outcomes

At the end of this module, employees will be able to:

  • Identify who they can and can’t collect personal information from
  • Explain situations where they don’t have to collect personal information directly from the source.

Tailoring Options

branding Voiceover   Wording swap

Also available as packages for Privacy

IPP4: Manner of collection of personal information

Learning time: 10-15 mins

Course overview

Help your employees collect personal information from customers without breaching the Privacy Act. This section trains employees to understand how they should go about collecting personal information from customers.

Learning Outcomes

At the end of this module, employees will be able to describe:

  • The proper way to collect personal information from someone.

Tailoring Options

branding Voiceover   Wording swap

Also available as packages for Privacy

IPP6: Access to personal information

Learning time: 10-15 mins

Course overview

Some customers may request personal information about themselves. This section trains employees on the right processes to go through when giving out personal information.

Learning Outcomes

After completing this section, employees will be able to explain:

  • When they can and can’t give out personal information
  • Steps involved when refusing to give out personal information
  • Steps involved when agreeing to give out personal information.

Tailoring Options

branding Voiceover   Wording swap

Also available as packages for Privacy

IPP8: Using personal information

Learning time: 10-15 mins

Course overview

Using customer’s personal information without following proper guidelines, can expose your company to privacy breaches. This section trains employees to perform proper checks before using personal information.

Learning Outcomes

After completing this section, employees will be able to list:

  • Five things they need to check for before using personal information
  • Two ways of ensuring someone’s personal information is accurate.

Tailoring Options

branding Voiceover   Wording swap

Also available as packages for Privacy

IPP10: Limit use of personal information

Learning time: 10-15 mins

Course overview

Using customers’ personal information without following privacy guidelines can put your company in serious risk. This section trains your employees to assess when personal information can be used.

Learning Outcomes

After completing this section, employees will be able to explain:

  • When they can use someone’s personal information
  • When they can’t use someone’s personal information

Tailoring Options

branding Voiceover   Wording swap

Also available as packages for Privacy

IPP12: Unique identifiers

Learning time: 10-15 mins

Course overview

Unique identifiers can make it easier for people to access a customer’s personal information. This section trains employees to follow proper guidelines when using unique identifiers, to prevent unwanted access to personal information.

Learning Outcomes

After completing this section, employees will be able to:

  • Explain what unique identifiers are
  • Describe situations where they can assign someone a unique identifier.

Tailoring Options

branding Voiceover   Wording swap

Also available as packages for Privacy

IPP1: Purpose for collection of personal information

Learning time: 10-15 mins

Course overview

Collecting personal information from customers can be tricky, especially when it might breach someone’s privacy. This section trains employees to identify when they can collect personal information in accordance with the Privacy Act.

Learning Outcomes

At the end of this module, employees will be able to:

  • Explain when they are allowed to collect personal information from a customer
  • Ask themselves the right questions when assessing whether they can collect personal information.

Tailoring Options

branding Voiceover   Wording swap

Also available as packages for Privacy

IPP3: Collection of information from subject

Learning time: 10-15 mins

Course overview

Personal information that is collected without the customer’s knowledge, can expose your company to the consequences of privacy breaches. This section trains employees on how to be open and transparent when collecting personal information from a customer.

Learning Outcomes

At the end of this module, employees will be able to:

  • List the key information they need to tell an individual before asking for their personal information
  • Explain situations where they do not have to tell an individual that they are collecting personal information from them.

Tailoring Options

branding Voiceover   Wording swap

Also available as packages for Privacy

IPP5: Storage and security of personal information

Learning time: 10-15 mins

Course overview

Your company may be exposed to privacy breaches if your customers’ personal information is not safeguarded properly. This section helps employees understand the guidelines they need to follow when storing personal information.

Learning Outcomes

After completing this section, employees will be able to: 

  • List the guidelines for protecting personal information when it is stored or given out.

Tailoring Options

branding Voiceover   Wording swap

Also available as packages for Privacy

IPP7: Correction of personal information

Learning time: 10-15 mins

Course overview

Some customers might want to change their personal information. This section trains employees on the proper steps they need to take when changing personal information.

Learning Outcomes

After completing this section, employees will be able to explain:

  • The steps taken when changing someone’s personal information
  • The steps taken when deciding not to change someone’s personal information

Tailoring Options

branding Voiceover   Wording swap

Also available as packages for Privacy

IPP9: Don’t keep personal information for longer than necessary

Learning time: 10-15 mins

Course overview

Keeping personal information for longer than necessary can expose your company to privacy breaches. This section trains employees to recognise when they need to remove customers’ personal information.

Learning Outcomes

After completing this section, employees will be able to explain:

  • When they need to remove customer information from their databases

Tailoring Options

branding Voiceover   Wording swap

Also available as packages for Privacy

IPP11: Limits on disclosure of personal information

Learning time: 10-15 mins

Course overview

Exposing customers’ personal information to the wrong people can expose your company to privacy breaches. This section trains employees to be aware of privacy guidelines when giving away personal information.

Learning Outcomes

After completing this section, employees will be able to:

  • Describe situations where they can and cannot give away personal information.

Tailoring Options

branding Voiceover   Wording swap

Also available as packages for Privacy

LEADERSHIP & MANAGEMENT

Understanding leadership styles

Learning time: 10-15 mins

Course overview

Leadership styles often need to be adapted to suit context or individual personalities. Learn how to recognise different styles of leadership and what's most effective for your team.

Learning Outcomes

At the end of this module, team leaders will be able to:

  • Describe different leadership styles.
  • Understand the difference between a leader and a manager.
  • Identify and adopt a leadership style that is best suited for your team.
  • Utilise the skills of your team to achieve company objectives .
  • Review how well your team did.

Tailoring Options

branding Voiceover   Wording swap

Course under development

Building positive relationships

Learning time: 10-15 mins

Course overview

Learn how to develop and maintain positive workplace relationships within and across teams.

Learning Outcomes

At the end of this module, team leaders and managers will be able to explain:

  • What identifies a positive workplace relationship.
  • How to build and maintain positive workplace relationships.

Tailoring Options

branding Voiceover   Wording swap

Course under development

Working with purpose

Learning time: 10-15 mins

Course overview

Learn how to create a strategy to ensure your team reaches their goals and meets their deadlines without undue stress on individual members.

Learning Outcomes

At the end of this module, team leaders and managers will understand:

  • Setting workplace objectives and KPIs.
  • Planning and implement a solution. 
  • Prioritising and meeting deadlines.

Tailoring Options

branding Voiceover   Wording swap

Course under development

Working with remote teams

Learning time: 10-15 mins

Course overview

This module looks at how to lead and manage a team when you’re not in the same physical workspace.

Learning Outcomes

At the end of this module, team leaders and managers will be able to describe ways to:

  • Communicate effectively when you're not in the same work space.
  • Give and receive feedback.
  • Find solutions to issues when your team is working remotely.

Tailoring Options

branding Voiceover   Wording swap

Course under development

Setting professional standards

Learning time: 10-15 mins

Course overview

Teams can be formed through a variety of different drivers in the workplace. Discover how teams can come together, so that leaders and managers can implement the right actions to create the highest performing group.

Learning Outcomes

After completing this section team leaders and managers will be able to:

  • Understand how teams form.
  • Set standards for the expectations and behaviours of your team.
  • Support members whose behaviours don't align with company values

Tailoring Options

branding Voiceover   Wording swap

Course under development

Communication at work

Learning time: 10-15 mins

Course overview

Effective communication in the workplace helps create a positive environment so that teams have a clear understanding of what the goals, culture and expectations are.

Learning Outcomes

After completing this module team leaders and managers will be able to explain:

  • Ways to communicate effectively with the right tools.
  • Which communication method is best for different situations.
  • Effective ways to communicate policies, standards and goals.
  • Variances between how to communicate internally and externally.
  • Communicating up and down the business.

Tailoring Options

branding Voiceover   Wording swap

Course under development

Effective delegation

Learning time: 10-15 mins

Course overview

Delegating team members to the right tasks can help maintain productivity in the workplace and ensure each person is working to the overall team goal.

Learning Outcomes

At the end of this module, team leaders or managers will be understand:

  • Strategies for effective delegation.
  • Productivity and its relationship to the well-being of your team.

Tailoring Options

branding Voiceover   Wording swap

Course under development
Also available as packages for Team Leadership

Mentoring your team

Learning time: 10-15 mins

Course overview

This module is about developing the potential in your team members and having constructive conversations around performance.

Learning Outcomes

At the end of this module, team leaders and managers will be able to explain:

  • How to identify opportunities for mentoring
  • Ways to give constructive feedback.

Tailoring Options

branding Voiceover   Wording swap

Course under development

Wellness

Course card – Placeholder

Learning time: 10-15 mins

Course overview

Xxx

Learning Outcomes

XX:

  • XX

Tailoring Options

branding Voiceover   Wording swap

Price per user starts from $21.00
Also available as packages for Induction

Course card – Placeholder

Learning time: 10-15 mins

Course overview

Xxx

Learning Outcomes

XX:

  • XX

Tailoring Options

branding Voiceover   Wording swap

Price per user starts from $21.00
Also available as packages for Induction

Pick the courses for your learning pod!

learning pod

HUMAN RESOURCES

COMMUNICATION

HEALTH & SAFETY

POLICIES & COMPLIANCE

LEADERSHIP & MANAGEMENT

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