Frequently asked questions
Modules and courses
What do I get in my modules or courses?
Generally speaking, Skillpod modules include a fully functional elearning module that can be hosted on a learning management system or webserver. This module includes all related assets like videos, images, and so on.
What does it mean if my module has a “licence”?
My licence is about to expire soon and I want to keep it going. What should I do?
Help! I’m having trouble with a hosted module!
Yikes, that’s not good! Please contact our team to sort this out. If your query is urgent, please phone our office at +64 (09) 373 4782.
We work very closely with hosting partners and can liaise directly with them to sort out any issues.
If you are using Internet Explorer as your web browser, we recommend using another option.
Internet Explorer has too many different versions available so it is not possible for Learning Management Systems to work on them all. In fact, lots of web based software companies have discontinued supporting Internet Explorer. If this is your only browser option then please contact us and we will do our best to get your module working on it.
What tools do you use to create Skillpod modules?
Purchases, invoices and orders
What happens when I order or pre-book my courses or modules?
How do I pay (or how do I get my company to pay)?
Help! I’ve pre-booked a module but I need it before the launch date listed on your website. What should I do?
My company has very specific payment requirements. Can you work in with those?
Do you take credit card payments?
My invoice mentions “Smartwork Creative”, why is that?
Learn more about us at www.smartworkcreative.co.nz.